RealCare Community Support Services is a mainstream and multicultural home care service for clients desiring a range of home care services. With over 10 years of track record of providing care to older Australians and clients with disability RealCare has maintained high quality service which has been delivered with care compassion and responsibility. We have adhered to uphold to our Motto which is: “Care Above Self”
We are currently providing care to the whole of Melbourne region and with our 24/7 call service, you and your family will always have someone to talk to.
To be recognized as the first choice for home care services by creating a differentiated service experience capitalizing on ‘Care Above Self’ approach
To improve the wellbeing of our clients, their families and communities at large with exceptional service
RealCare’s Core Values provides a guiding framework for our work with members of our community; care recipients, their families and friends, other visitors to the service and our own staff.
- Care, Dignity and Compassion for every life we touch.
- Respect & Acknowledgement for our clients, leaders and our colleagues
- Valuing diversity in the workplace, valuing and respecting preferences of people from other cultural backgrounds, and valuing the contribution of carers from diverse backgrounds.
- Honesty & Integrity in all dealings especially with vulnerable communities.
- Teamwork & Fulfillment in working together.
- Attention & Discipline on improving the quality of care.
- Creativity & Innovation to develop effective solutions.
- Service Excellence a promise to deliver quality service to meet and exceed the needs of patients and clients.